Shipping / Exchange / Return Policies

 

1. Shipping

We offer FREE standard shipping on orders over $99 shipped within the Continental United States.  Those in Hawaii, Alaska, and all other areas worldwide must pay actual shipping.  Free shipping does not apply to those in our Dealer and Captains programs.  We ship with USPS, UPS, and FedEx.  When shipping with UPS we participate in their Carbon Neutral program.   We ship to addresses in the United States as well as internationally.  Orders generally ship the same day but may take up to 72 hours to process.

2. Exchanges

Your satisfaction is our guarantee.  If you are not completely satisfied with an item you purchased we would be happy to exchange it for you.  To initiate an exchange please contact us at 516-676-2450 or sales@epflies.com within 72 hours of receiving your order, with details of the order, items you would like to send back, and the items you would like to exchange it for.  Once you have received an Exchange Authorization Number from us you will send the items you would like to exchange to:

Enrico Puglisi, LTD.
40A Sea Cliff Avenue
Glen Cove, N.Y. 11542

All items you are exchanging must be returned in the same condition you received it in; new and unused, in the original packaging, with all tags and labels still attached.  Items received in a condition that Enrico Puglisi LTD deems repackaging must occur are subject to a 20% restocking fee.  Enrico Puglisi LTD reserves the right to determine whether an item needs to be repackaged.

Shipping charges for all exchanges must be prepaid and insured by you, on both shipping of the returned item to us, and shipping of the exchanged item back to you.  We cannot guarantee that we will receive your returned item and are not responsible for any loss or damage during shipment back to us, so we highly recommend you ship insured and with a tracking number.

3. Returns

We do not accept returns unless the item you purchased is defective.  If you receive an item you believe to be defective, please contact us at 516-676-2450 or sales@epflies.com with details of the product and the defect.  Once you have received a Return Authorization Number from us you will send the item you consider defective to:

Enrico Puglisi, LTD.
40A Sea Cliff Avenue
Glen Cove, N.Y. 11542

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or replacement as a result of the defect.  If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.  Refunds do not include any shipping and handling charges shown on the packaging slip or invoice unless the item is defective.

 

We are here to help.  If you have any questions in regards to these policies please do not hesitate to contact us!

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Enrico Puglisi Flies is dedicated to bringing the best flies, fly tying materials, and fly tying accessories to the fly fishing world. Only the highest quality materials are used in our flies and extensive testing in saltwater and freshwater fly fishing realm.
www.epflies.com | Copyright 2018
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